Certified in Healthcare Privacy Compliance (CHPC) Practice Exam

The correct response indicates that it is acceptable for practices to call and remind patients of their appointments if this practice is explicitly stated in the Notice of Privacy Practices (NPP). The NPP is a crucial document that informs patients about how their protected health information (PHI) is used and disclosed by the healthcare provider. If appointment reminders are included in the NPP, patients are made aware that their information may be used for these purposes, thereby allowing the practice to notify them without violating privacy regulations.

This approach aligns with the Health Insurance Portability and Accountability Act (HIPAA) regulations that govern the use of PHI. As long as the practice ensures that patients understand their information may be used for appointment reminders, it diminishes the risk of violating patient privacy rights.

The other options suggest alternatives that either depend on specific conditions or outright prohibit the reminders, which are not necessary if the practice is already compliant with the regulations through its notification processes.